Warning: This is a rant. If you do not want to read this rant, I understand. Enter at your own risk.
Two weeks ago I travelled to TN for my grandpa's funeral, traveling with my sister, her husband, and their 2 sons. On the way home, we stopped at a hotel for the night, and I left my cell phone in my room. Granted, that was a silly thing to do, but I was fairly unconcerned about not having my phone for 3-4 days. I always have said that I don't live by my phone. If it rings and I don't feel like answering, I don't. The person calling can always leave a message if it's an important call, right? Right.
I called the hotel right away that morning when I discovered my phone was missing. The female (a manager) on the phone said she would send it COD, and I specifically gave her my work address, since that is where I spend my days, and would be there to pay for the package on its arrival. That was on Tuesday morning. We arrived home Tuesday evening, and I spent the next few days trying to catch up with the piles of work on my desk, practicing for and singing at a wedding, and other such things. I do have a landline, but few of my friends know the number, and besides, the battery on that phone is, um, worn out? I can talk for 10 minutes or so, and then it starts beeping, informing me that its juice is running out. Drip, drip.
Monday came, and my phone had not arrived. No panic yet. I called the hotel and was assured (by the same manager) that it was sent COD Priority, and should have it that day or the next. Tuesday, no phone. Wednesday, still no phone. That evening I called the hotel again, speaking this time to the evening manager. He assured me he would do all he could to find out what was happening and give me a call the next day. He did call me back the next evening, with the post office receipt in his hand, and gave me several numbers from the receipt to aid in tracking the package. On Friday I called back down to confirm something, and I was informed by yet another employee that the package had NOT been sent express, but the postal service said I should have my package before Monday (today), and I should call if that is not the case. Well, Friday's mail went, and Saturday's mail went, and I still didn't have my phone. This morning I decided that this has been enough dilly-dallying! Why can no one give me any answers?
So... don't you know, I called the hotel again. I only need to say my name and they know exactly what I want by now. I do not apologize for calling, either. (Should I?) This time I talked to the manager I originally had given my address. I asked her which address she sent it to, and she said she had to check. She wanted to call the post office, and confirm something with them, and she would give me a call back in 10 minutes. Okay... I wait. She called back and said the post office confirmed that the package should have arrived by now, and she sent it to _______. I was dismayed. The address she gave me was my address about 3 years ago!!!! I exclaimed in surprise, and she told me that she accidentally (how else?) lost the address I had given her, so looked up the license information (my brother-in-law's, since he made the reservation) and sent it to that address. My brother-in-law doesn't live there, either, and hasn't for over 2 years. We dutifully carry our change of address forms along with our licenses as required, but it seems no one bothers to make sure the new address is what gets entered.
I called the post office for that old address, and they informed me that no COD package had arrived for that address in the past few days, but they would watch for it, and forward it to my new address, which I gave them.
Meanwhile, I called the hotel again, and asked them to fax a copy of the post office receipt to me. I had it within five minutes, and then despaired again. The package was sent First Class package, and was NOT sent COD. Now we are back to square one. My former post office is watching for a COD package, in vain. The package was not sent Priority/Express, and there was no delivery confirmation requested, so there is absolutely no tracking information. The package may indeed have been delivered to my old address, and the recipients have a cell phone with no idea why. Or maybe it's still stuck in the mail since it wasn't Priority. Or maybe it was refused and sent back to TN. Right now I have no idea.
How could such a simple thing get so bungled? The lady who took my address is supposedly the manager. She's told me so many untruths, though, that I begin to doubt that as well. Maybe I'll call the night manager tonight and get some more REAL information.